Skip to main content
Independent and nonpartisan. SaveYourState is a civic information resource. It is not a government website and is not affiliated with any government agency, party, or campaign.

Florida · 2026 Regular Session · Bill

SB 1192: Customer Service Callback Queues

In committee Official data

  1. Introduced
  2. In committee
  3. Passed one chamber
  4. Passed both chambers
  5. Enacted

Last official action: ·Record last updated:

Plain-language summary

SB 1192 is a bill introduced in the Florida Senate on January 6, 2026. According to its official title, it concerns: Customer Service Callback Queues. Primary sponsor: Tina Polsky (Democratic), Appropriations. It lists 1 additional sponsor. Most recent recorded action (March 10, 2026): Laid on Table, companion bill(s) passed, see HB 1031 (Ch. 2026-113).

Generated automatically from the official title, sponsor list, and status record only. It does not characterize the bill’s purpose or effects. How summaries are written

Official summary

Abstract published by the legislature (via Open States). Text as published by the legislature; reproduced verbatim.

Customer Service Callback Queues; Establishing a pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requiring that calls be returned in a specified manner; requiring the department to report specified information to the Legislature by a certain date, etc.

Sponsors

Sponsors by party (alphabetical): Democratic 2

NameRolePartyChamberDistrict
Tina PolskyPrimary sponsorDemocraticSenate30
AppropriationsPrimary sponsorNot applicable (committee)——
Kristen ArringtonCo-sponsorDemocraticSenate25

“Support” is shown only as formal sponsorship recorded by the legislature. Roll-call votes are available on the official bill page.

Recent official actions

  1. Laid on Table, companion bill(s) passed, see HB 1031 (Ch. 2026-113)
  2. Substituted HB 1031
  3. Read 2nd time
  4. Placed on Special Order Calendar, 03/10/26
  5. CS by Appropriations read 1st time
  6. Placed on Calendar, on 2nd reading
  7. Pending reference review -under Rule 4.7(2) - (Committee Substitute)
  8. CS by- Appropriations; YEAS 16 NAYS 0
  9. On Committee agenda-- Appropriations, 03/02/26, 12:00 pm, 110 Senate Building
  10. Now in Appropriations
  11. Favorable by Appropriations Committee on Transportation, Tourism, and Economic Development; YEAS 13 NAYS 0
  12. On Committee agenda-- Appropriations Committee on Transportation, Tourism, and Economic Development, 02/12/26, 2:30 pm, 110 Senate Building

Showing 12 most recent of 18 actions. Full history

Sources

  1. Open States / Plural (data from the official legislature website)
  2. Official legislature source