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Florida · 2026 Regular Session · Bill

HB 1031: Customer Service Callback Queues

Enacted Official data

  1. Introduced
  2. In committee
  3. Passed one chamber
  4. Passed both chambers
  5. Enacted

Last official action: ·Record last updated:

Plain-language summary

HB 1031 is a bill introduced in the Florida House on January 6, 2026. According to its official title, it concerns: Customer Service Callback Queues. Primary sponsor: Mitch Rosenwald (Democratic). It lists 14 additional sponsors. Most recent recorded action (May 26, 2026): Chapter No. 2026-113.

Generated automatically from the official title, sponsor list, and status record only. It does not characterize the bill’s purpose or effects. How summaries are written

Official summary

Abstract published by the legislature (via Open States). Text as published by the legislature; reproduced verbatim.

Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.

Sponsors

Sponsors by party (alphabetical): Democratic 11 · Republican 4

NameRolePartyChamberDistrict
Mitch RosenwaldPrimary sponsorDemocraticHouse98
Robin BartlemanCo-sponsorDemocraticHouse103
Lindsay CrossCo-sponsorDemocraticHouse60
Kim DanielsCo-sponsorDemocraticHouse14
Fentrice DriskellCo-sponsorDemocraticHouse67
Anna EskamaniCo-sponsorDemocraticHouse42
Rita HarrisCo-sponsorDemocraticHouse44
Christine HunschofskyCo-sponsorDemocraticHouse95
Dotie JosephCo-sponsorDemocraticHouse108
Johanna LópezCo-sponsorDemocraticHouse43
Fiona McFarlandCo-sponsorRepublicanHouse73
Danny NixCo-sponsorRepublicanHouse75
Susan PlasenciaCo-sponsorRepublicanHouse37
Judson SappCo-sponsorRepublicanHouse20
Marie WoodsonCo-sponsorDemocraticHouse105

“Support” is shown only as formal sponsorship recorded by the legislature. Roll-call votes are available on the official bill page.

Recent official actions

  1. Chapter No. 2026-113
  2. Approved by Governor
  3. Signed by Officers and presented to Governor
  4. Ordered engrossed, then enrolled
  5. Passed as amended; YEAS 109, NAYS 0
  6. Amendment 460890 Concur
  7. Added to Senate Message List
  8. In Messages
  9. Passed as amended; YEAS 38 NAYS 0
  10. Read 3rd time
  11. Amendment(s) adopted (460890)
  12. Read 2nd time

Showing 12 most recent of 40 actions. Full history

Sources

  1. Open States / Plural (data from the official legislature website)
  2. Official legislature source